Cancellation & Refund Policy

No cancellation is allowed after purchase, except where required by law or otherwise allowed herein. Once an order has been submitted, your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipped. Due to the high volume of orders we receive, we will be unable to stop an order after submitted. Please order carefully.

Reversals and Chargebacks

We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated. We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services. In the event that a reversal or chargeback claim is filed with the cardholder’s bank, refund requests will be denied by our risk management department to prevent fraudulent activity attempting to obtain multiple refunds.

Credit Card Declines

In the event a credit card transaction declines, after the product has been shipped or received, and you have not exercised your cancellation rights as per the terms and conditions, we reserve the right to reprocess the transaction in full. This includes the right to resubmit the charge on or about every two (2) days from the original declined transaction date and up to three (3) additional attempts thereafter. In the event of subsequent credit card declines, you authorize us to resubmit a reduced amount from one-half (1/2) or one-third (1/3) of the full purchase price until the full amount is obtained.

Contact Customer Care at care@remesol.com if you have additional questions regarding credit card declines.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

100-Day Money Back Policy

We take great pride in the quality of the products we offer and your satisfaction is our ultimate goal. In the event you need to return an item to us, you have Hundred (100) days from the date of purchase to contact us and request a refund. In order to process a refund, all returns must be pre-approved.

Product returned without prior authorization (return to sender) will forfeit refund.

To be eligible for a refund, the item must meet all of the following criteria:

• Please fill the mandatory form for the refund available here (hyperlink for form)
• Product must be used as directed on our website, check how to use functions of each product on our site.
• Return Warehouse Address: 405, 4th Floor, Pragati Shopping Centre, Daftary Road, Malad East, Mumbai -400097, Maharashtra, India.
• Limit one (1) return per product, per household(with the exception of the bonus offers if any) Return product must be returned to us within hundred (100) days. No Exceptions.
• Customer is responsible for all return shipping costs
• Shipping and handling charges are non-refundable
• Repetitive returns are not allowed
• For refunds on Bonus Offers, all items are required to be returned. If all items in the order fail to be returned, the value of the free or bonus product will be deducted from any refund issued.
• We reserve the right to refuse a refund to any customer who repeatedly requests refunds, or who in our judgment, requests a refund in bad faith.
• It is strongly suggested that the customer obtains shipping insurance and a tracking number on their return shipment as we will not be responsible for packages that fail to arrive back to the return address provided.
• Original Invoice with shipping documents should be sent along with return product seeking refund.Contact Customer Care at care@remesol.com for any further clarification.

Damaged or Incorrect items

• In the event that your order arrives damaged, or you receive the wrong item, please contact our Customer Service Department at care@remesol.com within 24 hours.
• We ask that you do not dispose off any damaged products until you contact the Customer Service Department for instructions, as we may require the return of the damaged goods.
• In the event of a damaged order, we will ship a replacement order promptly.
• If you have ordered incorrectly, we will ship the correct item once we have received the return of the incorrect product.
• All damaged orders must be reported within five (5) business days of delivery. Damaged orders not reported within five (5) business days of delivery confirmation cannot be adjusted or credited.